Free Casino Malaysia Privacy Policy – Protection of Your Personal Data

1. Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") describes how Free Casino ("we", "us", "the company") collects, uses, stores, protects, and discloses your personal data when you use our online betting platform, accessible at freecasino.click ("Platform").

This Policy applies to all users of the Platform, including registered members, website visitors and individuals who interact with us via live chat, email or other communication channels. By using our Platform or registering an account, you acknowledge that you have read and understood this Privacy Policy.

Free Casino takes its obligations under Personal Data Protection Act 2010 (PDPA) Malaysia. We are committed to ensuring your personal data is processed lawfully, fairly, and transparently at all times. If you have any questions about how we handle your data, please contact our Data Protection Officer at support@freecasino.click.

2. Types of Personal Data Collected

Free Casino collects various types of personal data depending on your level of interaction with our Platform. The table below outlines the categories of data we collect:

We do not collect sensitive personal data such as health information, religious beliefs, or political affiliations unless required by law or for responsible gambling purposes (for example, if you disclose such information when applying for self-exclusion).

3. How We Collect Your Data

Free Casino collects personal data through several different methods:

• Account Registration: When you create a new account, you provide basic information such as your name, email address, phone number, and date of birth directly to us.
• KYC Process: To meet identity verification requirements, you may be asked to upload identification documents such as a national ID card or passport, as well as proof of current address.
• Financial Transactions: When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks, information related to that transaction is recorded.
• Platform Usage: Technical data such as IP addresses, device type, activity logs and session data are collected automatically via cookies and similar tracking technologies each time you visit or use the Platform.
• Support Interactions: When you contact our support team via live chat or email, records of those conversations are retained for service quality and complaints resolution purposes.
• Third-Party Sources: In certain circumstances, we may receive data from third-party identity verification service providers or fraud prevention agencies for security purposes.

4. Purposes of Data Processing

Free Casino processes your personal data for the following legitimate purposes:

• Account Management: To create, verify, and manage your member account, including KYC checks and identity verification.
• Transaction Processing: To process deposits and withdrawals securely and efficiently through a variety of Malaysian local payment methods.
• Service Delivery: To give you access to all Free Casino games and services, including slots, live casino, Sports Betting, and lottery.
• Security & Fraud Prevention: To detect and prevent fraud, money laundering, duplicate accounts, and other unlawful activities.
• Responsible Gaming: To monitor gameplay patterns and identify members who may be experiencing gambling-related issues, enabling timely and appropriate early intervention.
• Service Communications: To send you important notices relating to your account, changes to our terms, security updates, and promotional information (where you have consented to receive it).
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including compliance with PDPA 2010 and anti-money laundering reporting requirements.
• Service Improvement: To analyse usage patterns and member feedback in order to improve the user experience on the Platform.

5. Data Sharing & Disclosure

Free Casino does not sell or rent member personal data to any third party for commercial marketing purposes. However, we may share your data in the following limited circumstances:

• Third-Party Service Providers: We share necessary data with service providers that support the operation of the Platform, including payment processors such as DuitNow and FPX gateways, gaming software providers, customer support service providers, and analytics service providers. All such providers are bound by strict data protection agreements with Free Casino.
• Legal Obligation: We may disclose your data to relevant authorities such as the police, judicial bodies, or regulatory agencies if required under Malaysian law or by court order.
• Fraud Prevention: We may share data with fraud prevention agencies or other betting platforms for the purpose of detecting and preventing fake accounts and fraudulent activity.
• Business Transfer: In the event of a merger, acquisition or sale of company assets, personal data may be transferred as part of those assets, subject to protections equivalent to those set out in this Policy.

In all data-sharing situations, Free Casino ensures that the receiving party adheres to data protection standards equivalent to or higher than those we uphold ourselves.

6. Data Storage & Protection

Free Casino implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• Data Encryption: All personal and financial data is encrypted using AES-256 standards at rest and SSL/TLS in transit.
• Access Control: A role-based access control (RBAC) system ensures that only authorised personnel are able to access sensitive member data.
• Continuous Monitoring: Threat detection systems and security monitoring operate 24/7 to identify and respond to any security threats.
• Regular Backups: Data is automatically backed up to a secure location to ensure data recovery in the event of an emergency.

Data Retention Period: Your personal data is retained for the duration that your account remains active, and for any period required by law following account closure. As a general rule, financial records are kept for a minimum of 7 years in accordance with Malaysian legal requirements, while other data is retained for 3 years from the date of your last interaction.

7. Cookies & Tracking Technologies

Free Casino uses cookies and similar tracking technologies to enhance the user experience on our Platform. Cookies are small data files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core Platform functions such as login, session management and security. These cookies cannot be disabled without affecting Platform functionality.
• Performance Cookies: Collecting information on how you use the Platform to help us improve its design and functionality. This data is collected anonymously.
• Functional Cookies: Remembers your preferences such as language, theme and display settings to provide a more personalised experience.
• Analytical Cookies: Used alongside analytics tools to understand usage patterns and user demographics in an aggregated, anonymised form.

You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the Free Casino Platform. For more information on managing cookies, refer to your browser's help documentation.

8. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Free Casino:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you. Requests will be processed within 21 business days.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data. You may also update your own profile information directly through your account settings.
• Right to Withdraw Consent: For data processing based on consent (such as marketing communications), you have the right to withdraw your consent at any time through your account settings or by contacting us.
• Right to Lodge a Complaint: If you believe your data has been processed unlawfully, you have the right to lodge a complaint with us or with the Personal Data Protection Commissioner of Malaysia.
• Right to Restrict Processing: Under certain circumstances, you may request that we restrict the way we process your data.

To exercise any of the rights above, please contact our Data Protection Officer by email support@freecasino.click stating your full name, account number and details of your request. We will verify your identity before processing any data-related requests.

9. International Data Transfers

In the course of our operations, your personal data may be transferred to, stored in or processed in countries outside Malaysia. This occurs primarily when we use the services of cloud computing providers or gaming software providers that operate globally.

In all cases involving international data transfers, Free Casino ensures that:

• The recipient country or organisation maintains an adequate level of data protection.
• Appropriate and legally binding data transfer agreements have been established with the receiving parties.
• Technical safeguards such as data encryption are applied during transfer.
• The transfer complies with the requirements of Malaysia's PDPA 2010.

You may request further information about international data transfers involving your data by contacting us at support@freecasino.click.

10. Privacy Policy Amendments

Free Casino reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When we make material amendments, we will:

• Updating the "Last Updated" date at the top of this Policy.
• Sending a notice to your registered email address at least 14 days before the amendments take effect.
• Displaying a prominent notice on the Platform regarding upcoming changes.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the Platform after any amendments take effect constitutes your acceptance of the revised Policy. If you do not agree with any amendments, you may close your account before the effective date of those changes.

11. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how Free Casino handles your personal data, please contact our Data Protection Officer through the following channels:

• Email: support@freecasino.click
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the Platform
• Response Time: We are committed to responding to all privacy-related enquiries within 5 business days